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FREQUENTLY ASKED QUESTIONS

What is Aspen Show Tix at the Wheeler?
Aspen Show Tix is a program of the Wheeler Opera House providing ticketing services for events on-site at the Wheeler, off-site locations and online at aspenshowtix.com
Bringing access to world-class talent, socially minded programming and cultural experiences, Aspen Show Tickets is your one stop shop for tickets in the greater Aspen area. Aspen Show Tix operates out of the Wheeler Opera House in Aspen, Colorado and provides ticketing services for events on-site at the Wheeler, at various off-site locations and online at  aspenshowtix.com. As an integral part of the Wheeler Opera House, the box office serves audiences of locals, seasonal residents, and tourists year-round.

How can I sell tickets to an event on Aspen Show Tix?
If you are interested in contracting Aspen Show Tix ticketing services, please contact ticketing supervisor, Jeni Hepler at jeni.hepler@cityofaspen.com

Do you have ADA seating?
ADA seating accommodations are available and reserved solely for patrons with disabilities and their companions. Whenever possible, please contact the box office in advance for details about the specific venue you plan to attend.

Do you have assisted listening devices?
Please inquire about assisted listening device availability at the venue you are attending.

​Is there accessible parking available?
When purchasing tickets in person at Aspen Show Tix, there are 2 designated ADA parking spots on E. Hyman Avenue, one in front of the Wheeler and the other directly across the street in front of the popcorn wagon.

Can I get a refund or exchange my ticket for another performance?
There are no refunds or exchanges unless an event has been postponed or cancelled. All dates, times, programs and artists are subject to change. All ticket sales are final.

What happens if I have tickets to an event that has been cancelled?
If an event is cancelled, refunds may be obtained at point of purchase.

If I purchased tickets for a venue other than the Wheeler Opera House, where can I pick up my tickets?
If you have purchased tickets for an event that is not taking place at the Wheeler Opera House, will call tickets may be picked up at the event venue 30 minutes prior to show time. You may also pick up your tickets at the Wheeler Opera House box office in the days leading up to the event.

What if I purchased tickets from another website or reseller?
Aspen Show Tix sells tickets for multiple venues, including the Wheeler Opera House. There are online ticketing sites that represent themselves as being the Wheeler Opera House's box office but are actually ticket resellers. We highly recommend that you bookmark www.aspenshowtix.com. Aspen Show Tix does not guarantee that tickets purchased from third party vendors will be valid.

What if I arrive late to a performance?
It is recommended that you arrive at least 15-30 minutes prior to show time. You may be asked to wait for a pause or intermission during the performance. Please confirm your event time and location.

The event I'm interested in is SOLD OUT, can I get on a waiting list?
The box office does not keep an advance waiting list for sold out events. On occasion, tickets may become available at the last minute. Check with the box office at the venue on the day/night of the event.

Do you sell gift certificates?
Yes, gift certificates may be purchased online, over the phone, or in person at the Wheeler Opera House box office.

CONTACT
Aspen Show Tickets is located in the Wheeler Opera House, at 320 E Hyman, Aspen, CO.
By phone at 970.920.5770 or toll free at 866.449.0464

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